Shipping Terms
General Shipping Info
1.Shipping address should be input in English without any special symbols to help the courier company recognize your address in the system. We will ship according to the shipping address you provided, please notify us any address change before your order is marked "Processing" to avoid parcel loss.
2.Please contact our customer service staff immediately if you need to cancel or altered an order. Once your order has reached "processing" status, it can no longer be canceled or altered in any way. To avoid complications, please recheck your shopping cart before checkout.
3.We can ship all in-stock orders in 1-5 business days as your order has been confirmed.Some pre-ordered orders or customized orders will be shipped within the agreed time.
4.All items are inspected before dispatch and are carefully hand-packed.
5.With standard courier practice, you need to check the contents of the parcel before signing for your goods. If you do not we can't be held responsible for any damage that may have occurred in transit.
Shipping Options
We offer Registered Air Mail,SFC Direct Line,EMS and competitively priced DHL/FedEx/UPS shipping service.
To avoid the big loss caused by parcel lost in transit, the Registered Air mail shipping is not available for order over $300. If the Registered Air mail shipping is must for you, please leave us a comment. We will charge you the Express shipping cost, and ship following your instruction.
| Shipping Type | Shipping Method | Delivery Time(Working day) | Tracking No. | Tracking Website | Remarks |
| Registered Air Mail | China/Chunghwa/Hongkong/Singapore Post | 10-35 Days | YES | https://www.17track.net/en and the website of the local Post Office |
Recommended for some countries,like Korea,Japan etc. (1) Although these shipping methods are cost-effective to choose, please kindly note there may be (2) When your package arrives at local customs, customs clearance might take 10~15 working days (3)If your order is notified as "Traceable" for 30 working days without reception, please contact your |
| E-packet | E-packet | 10-25 Days | YES | https://www.17track.net/en and the website of the local Post Office |
Recommended for some countries and regions, like Europe, Korea, Japan, Singapore, Australia, New Zealand etc. |
| SFC Direct Line | to United States Of America | 5-12 Days | YES | https://www.17track.net/en http://www.sendfromchina.com www.usps.com |
Low-cost and fast,Strongly Recommended |
| to Europe(Austria,Belgium,France,Hungary,Italy, Netherlands, Portugal,Spain,Germany,UK,Czech Republic,Poland etc.) |
5-25 Days | YES | https://www.17track.net/en http://www.sendfromchina.com |
Recommended | |
| to Oceania(Australia,New Zealand) | 7-15 Days | YES | https://www.17track.net/en http://www.sendfromchina.com |
Low-cost and fast,Strongly Recommended | |
| to North America(Canada,Mexico) | 7-25 Days | YES | https://www.17track.net/en http://www.sendfromchina.com |
Recommended | |
| to East Asia(Korea,Japan) | 7-10 Days | YES | https://www.17track.net/en http://www.sendfromchina.com |
Low-cost and fast,Strongly Recommended | |
| to Other Countries(If available) | 10-30 Days | YES | https://www.17track.net/en http://www.sendfromchina.com |
Recommended | |
| Express | DHL | 3-8 Working Days | YES | https://www.17track.net/en www.dhl.com |
Recommended |
| Fedex | 3-10 Working Days | YES | https://www.17track.net/en www.fedex.com |
Recommended | |
| UPS | 3-8 Working Days | YES | https://www.17track.net/en www.ups.com |
Recommended | |
| EMS | 3-15 Working Days | YES | https://www.17track.net/en www.ems.com.cn |
Recommended |
Customs, Duties and Taxes
The price on our www.MicroHello.com store does not contain any custom fee and you should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties and taxes. We will not hold responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.Customs are quite different in each country. please comment while you are placing order about the requirements, we will support as much as possible.
